Frequently Asked Questions
Last Updated on October 1st, 2020.
IMPORTANT LEGAL NOTICE!
PLEASE READ THE FOLLOWING AGREEMENT BEFORE ACCEPTING ITS TERMS AND CONDITIONS. THIS END USER LICENSE AGREEMENT IS BETWEEN YOU AS THE END USER (“YOU” OR “YOUR”) AND HOPLON INFOTAINMENT ("HOPLON," "WE," "US," OR "OUR").
IF YOU DO NOT AGREE WITH ALL OF THE TERMS OF THIS END USER LICENSE AGREEMENT, YOU MUST NOT PROCEED ANY FURTHER AND EXIT THE SOFTWARE PRODUCT IMMEDIATELY.
BY PROCEEDING PAST THIS SCREEN, OR BY INSTALLING, COPYING OR OTHERWISE USING THE SOFTWARE PRODUCT (AS DEFINED BELOW) YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT, AND REPRESENT AND WARRANT TO HOPLON THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND THAT YOU ARE AT LEAST THIRTEEN OF AGE (EVEN IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF AN AUTHORIZED USER WHO IS ALSO AT LEAST THIRTEEN YEARS OF AGE).
IF YOU HAVE PURCHASED THIS GAME OR OTHER DIGITAL CONTENT (E.G. VIRTUAL CURRENCY, VIRTUAL ITEMS, SEASON PASS, DLCS) FROM A THIRD-PARTY RETAILER OR DISTRIBUTOR, REFUNDS FOR THE SOFTWARE PRODUCT ARE GOVERNED BY THAT RETAILER’S OR DISTRIBUTOR’S REFUND POLICY. IF YOU PURCHASED THIS GAME OR OTHER DIGITAL CONTENT (E.G. VIRTUAL CURRENCY, VIRTUAL ITEMS, SEASON PASS, DLCs) DIRECTLY FROM HOPLON AND NOT FROM A RETAILER OR DISTRIBUTOR, AND YOU REJECT THE TERMS OF THIS AGREEMENT WITHIN THIRTY CALENDAR DAYS AFTER YOUR PURCHASE, YOU MAY BE ELIGIBLE AND YOUR CASE WILL BE HANDLED BY HOPLON FINANCE TEAM.
The terms of this Agreement may be amended, supplemented, or modified at any time by Hoplon on its sole discretion, including, without limitation, when Hoplon updates or upgrades the software product, effective upon prior notice as follows: Hoplon will post the revised version of this Agreement on the support page of the official Heavy Metal Machines website located at <https://www.heavymetalmachines.com/site/suporte/> and may provide such other notice as Hoplon may elect in its sole discretion. If any future changes to this Agreement are unacceptable to you or cause you to no longer be in compliance with this Agreement, you may terminate this Agreement in accordance with Section 6 below. Your installation and use of any of Hoplon’s updates, upgrades, or modifications to the Software Product or your continued use of the Software Product following notice of changes to this Agreement shall conclusively demonstrate your acceptance of such changes. Hoplon may change, modify, suspend, or discontinue any aspect of the Software Product at any time. Hoplon may also impose limits on certain features or restrict your access to parts or all of the Software Product without notice or liability.
1. SCOPE OF AGREEMENT.
2. LIMITED USE LICENSE.
Hoplon grants you a personal, non-exclusive, non-transferable, non-sublicensable limited right and license to install and use the Software on compatible devices you own or control for your personal entertainment use (the “License”). The rights that Hoplon grants you under the License are subject to the terms of this Agreement, and you may only make use of the License if you comply with all applicable terms.
The License becomes effective on the date you accept this Agreement. The Software is licensed, not sold, to you under the License. The License does not grant you any title or ownership in the Software.
3. LICENSE RESTRICTIONS AND LIMITATIONS.
The limited, personal use license granted to you in Section 2 is subject to the following restrictions and limitations, as well as all other terms and conditions of this Agreement (collectively, the "License Limitations"). You agree that you will not, under any circumstances:
a. sell, sublicense, assign, rent, lease, or otherwise transfer the Software Product, except as expressly permitted by this Agreement;
b. reverse engineer, decompile, disassemble, or otherwise derive source code from the Software Product or reduce the Software Product to a human-readable form, except to the extent that such actions are expressly permitted by applicable law;
c. copy, photocopy, or reproduce the Software Product, in whole or in part; provided, however, that you may make one (1) copy of the Game Software and the User Manual for archival purposes only;
d. modify, translate, or create derivative works based on or utilizing the Software Product, Service, or Software Product experience, or any portion thereof;
e. remove or tamper with any copyright, trademark, or other proprietary notices contained in or relating to the Software Product, Service, or Game experience, or any portion thereof;
f. use cheats, automation software (bots), hacks, mods, or any other unauthorized third-party software, tools, or content designed to or capable of modifying the Software Product, the Service, the Site, the HEAVY METAL MACHINES experience, or any portion thereof;
g. use any unauthorized third-party software that intercepts, "mines" or otherwise collects information from, within, or through the Software Product or Service, including, without limitation, any software that reads areas of RAM used by the Software Product to store information about a character, in-game items, or the Software Product environment; provided, however, that Hoplon may, in its sole discretion, allow the use of specified third party user interfaces and/or permit certain "data-mining" activities on a case-by-case basis;
h. modify, or allow or cause to be modified, any files that are a part of the Game Software in any way not expressly authorized by Hoplon in writing in each instance;
i. host, provide, or develop matchmaking services for the Software Product or Service or intercept, emulate, or redirect the communication protocols used by Hoplon in any way, for any purpose, including, without limitation, unauthorized play over the Internet, network play, or as part of content aggregation networks;
j. facilitate, create, or maintain any unauthorized connection to the Software Product or Service, including, without limitation, (i) any connection to any unauthorized server that emulates, or attempts to emulate, the Service; or (ii) any connection using programs or tools not expressly approved by Hoplon in writing in each instance;
k. create any other software or content that incorporates the Software Product or Service, or any portion thereof; or
l. sell, grant a security interest in, or transfer reproductions of the Software Product to other parties in any way not expressly authorized herein, or rent, lease, or license the Software Product to others.
4. INTELLECTUAL PROPERTY RIGHTS.
The Software Product is protected by copyright laws and international copyright treaties, conventions, and other applicable law. As between You and Hoplon, Hoplon shall exclusively:
a. Retain all right, title, and interest in and to the Software Product, the Service, the Site, your Account, and any and all modifications and improvements thereto and copies and derivative works thereof, including, without limitation, any Software Product content, Updates, and Documentation provided to you. The Software Product may contain materials licensed by third parties, and the licensors of those materials may enforce their rights in the event of any violation of this Agreement. You will not obtain any ownership rights whatsoever in your Account, the Software Product, the Service, the Site, your Account or game content, Updates, or Documentation.
b. HEAVY METAL MACHINES®, and certain related names and logos are the registered trademarks or trademarks, service marks, and/or trade names of Hoplon. These and all other trademarks, service marks, and trade names used by or in connection with the Software Product (the “Marks”) are proprietary rights owned by Hoplon or its licensors.
c. As between you and Hoplon, you acknowledge Hoplon’s exclusive rights in and to the Software Product and that the Software Product is unique and original to Hoplon and that Hoplon is the exclusive owner thereof. Unless otherwise permitted by law, you shall not, at any time during or after the effective term of this Agreement, dispute or contest, directly or indirectly, Hoplon’s exclusive right, title, and interest in and to the Software Product or the validity thereof. You agree to promptly assign to Hoplon any and all rights that you may obtain in or to the Software Product arising under applicable law and you hereby appoint Hoplon as your attorney in fact for such purpose.
5. CONSENT TO MONITOR.
WHEN RUNNING, HOPLON MAY MONITOR YOUR USE AND PLAY OF THE SOFTWARE PRODUCT AND COLLECT DATA REGARDING YOUR USE AND PLAY OF THE SOFTWARE PRODUCT. IN ADDITION, THE SOFTWARE PRODUCT AND ANY RELATED HOPLON SERVICES MAY MONITOR EACH OF YOUR HARDWARE DEVICE’S RANDOM ACCESS MEMORY (RAM) FOR UNAUTHORIZED THIRD-PARTY PROGRAMS RUNNING CONCURRENTLY WITH THE SOFTWARE PRODUCT. AN UNAUTHORIZED THIRD-PARTY PROGRAM AS USED HEREIN SHALL BE DEFINED AS ANY THIRD-PARTY SOFTWARE PROHIBITED BY SECTION 3. IN THE EVENT THAT THE SOFTWARE PRODUCT AND OR ANY RELATED HOPLON SERVICES DETECTS AN UNAUTHORIZED THIRD-PARTY PROGRAM, THE SOFTWARE PRODUCT OR APPLICABLE HOPLON SERVICES MAY COMMUNICATE INFORMATION BACK TO HOPLON, INCLUDING, WITHOUT LIMITATION, YOUR ACCOUNT NAME, DETAILS AND ABOUT THE UNAUTHORIZED THIRD-PARTY PROGRAM DETECTED, TIME, DATE AND ANY OTHER RELEVANT INFORMATION. AND HOPLON MAY EXERCISE ANY OR ALL OF ITS RIGHTS UNDER THIS AGREEMENT WITH OR WITHOUT PRIOR NOTICE TO YOU, INCLUDING WITHOUT LIMITATION, TERMINATION OF THIS AGREEMENT AND YOUR RIGHT TO CONTINUE TO USE THIS SOFTWARE PRODUCT.
This Agreement is effective until terminated. You may terminate this Agreement at any time by (a) permanently destroying all copies of the Software Product in your possession or control; or (b) removing the Game Software completely from each computer or applicable hardware device on which you have installed the Software Product; or (c) notifying Hoplon of your intention to terminate this Agreement. Hoplon may terminate this Agreement at any time for any reason or no reason, with or without notice. Upon termination for any reason, all licenses granted to you in this Agreement shall immediately terminate and you must immediately and permanently destroy all copies of the Software Product in your possession and control and remove the Game Software completely from each computer or applicable hardware device on which you have installed the Software Product.
7. PATCHES AND UPDATES.
Hoplon may provide patches, updates, or upgrades to the Software that must be installed in order for you to continue to use the Software Product or Services. Hoplon may update the Software Product remotely without notifying you, and you hereby consent to Hoplon applying patches, updates, and upgrades. Hoplon may modify, suspend, discontinue, substitute, replace, or limit your access to any aspect of the Software Product or Services at any time. You acknowledge that your use of the Software Product or Services does not confer on you any interest, monetary or otherwise, in any aspect or feature of the Software Product or Services, including but not limited to (where applicable) any in-game rewards, trophies, achievements, character levels, Game Currency, or Content. You also acknowledge that any character data, game progress, game customization or other data related to your use of the Software or Services may cease to be available to you at any time without notice from Hoplon, including without limitation after a patch, update, or upgrade is applied by Hoplon. Hoplon does not have any maintenance or support obligations with respect to the Software Product or Services.
8. DURATION OF THE “ONLINE” COMPONENT OF THE GAME.
9. LIMITED WARRANTY.
The Software Product (including any Game Currency and Content) and Services is provided on an “as is” and “as available” basis, “with all faults” and without warranty of any kind. Hoplon, its licensors, and its and their affiliates make no warranty that (1) the Software Product or Services will operate properly, (2) that the Software Product or Services will meet your requirements, (3) that the operation of the Software Product or Services will be uninterrupted, bug free, or error free in any or all circumstances, or (4) that any defects in the Software Product or Services can or will be corrected. Hoplon, its licensors, and its and their affiliates do not guarantee continuous, error-free, virus-free, or secure operation of or access to the Software Product or Services. The entire risk arising out of use or performance of the Software Product and Service (including, without limitation, the Game Software, the Manual(s), and Documentation) remains with the user. This paragraph will apply to the maximum extent permitted by applicable law.
10. LIMITATION OF LIABILITY.
NEITHER HOPLON NOR ITS PARENT, SUBSIDIARIES, AFFILIATES, PARTNERS, OR VENDORS SHALL BE LIABLE IN ANY WAY FOR ANY LOSS OR DAMAGE OF ANY KIND ARISING OUT OF THE SOFTWARE PRODUCT OR ANY USE OF THE SOFTWARE PRODUCT OR SERVICE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, APPLICABLE HARDWARE DEVICE FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER DAMAGES OR LOSSES. FURTHER, NEITHER HOPLON NOR ITS PARENT, SUBSIDIARIES, AFFILIATES, PARTNERS, OR VENDORS SHALL BE LIABLE IN ANY WAY FOR ANY LOSS OR DAMAGE TO PLAYER CHARACTERS, VIRTUAL GOODS (E.G., EQUIPMENT, WEAPONS, SKINS, AUDIO PACKS, AESTHETIC FLAIR, ETC.), OR CURRENCY, ACCOUNTS, STATISTICS, OR USER STANDINGS, RANKS, OR PROFILE INFORMATION STORED BY THE SOFTWARE PRODUCT OR THE SERVICE. HOPLON SHALL NOT BE RESPONSIBLE FOR ANY INTERRUPTIONS OF SERVICE, INCLUDING, WITHOUT LIMITATION, ISP DISRUPTIONS, SOFTWARE OR HARDWARE FAILURES, OR ANY OTHER EVENT WHICH MAY RESULT IN A LOSS OF DATA OR DISRUPTION OF SERVICE. IN NO EVENT WILL HOPLON BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES. IN NO EVENT SHALL HOPLON’S LIABILITY, OR THE LIABILITY OF ITS PARENT, SUBSIDIARIES, AFFILIATES, PARTNERS, OR VENDORS, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EXCEED IN THE AGGREGATE THE TOTAL FEES PAID BY YOU TO HOPLON DURING THE SIX (6) MONTH PERIOD IMMEDIATELY PRIOR TO THE TIME SUCH CLAIM AROSE.
You hereby agree to defend, indemnify, and hold Hoplon and its parent, subsidiaries, affiliates, and vendors harmless from and against any claim, liability, loss, injury, damage, cost, or expense (including reasonable attorneys’ fees) incurred by Hoplon arising out of or related to your use of the Software Product or Service. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.
12. EQUITABLE REMEDIES.
You hereby agree that Hoplon would be irreparably damaged if the terms of this Agreement were not specifically enforced, and therefore you agree that Hoplon shall be entitled, without bond or other security or proof of damages, to appropriate equitable remedies in any court of competent jurisdiction with respect to any breach of this Agreement, which equitable remedies shall be in addition to such other remedies as Hoplon may otherwise have available under applicable law. In the event any litigation is brought by either party in connection with this Agreement, the prevailing party in such litigation shall be entitled to recover from the other party all the costs, attorneys’ fees, and other expenses incurred by such prevailing party in the litigation.
13. GOVERNING LAW, DISPUTE RESOLUTIONS.
a. To expedite resolution and control the cost of any dispute, controversy, or claim related to this Agreement ("Dispute"), you and Hoplon agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) calendar days before initiating any arbitration or court proceeding. Such informal negotiations commence upon written notice from one party to the other. You will send your Notice of Dispute to Hoplon Infotainment S.A.; Rua Nirberto Haase, 100. 88035-215; Florianópolis-SC, Brazil. Include your name, account name you use while playing Heavy Metal Machines, address, how to contact you, what the problem is, and what you want Hoplon to do. If Hoplon has a dispute with You, Hoplon will send its Notice of Dispute to your email address and any billing address You have provided us.
b. If you and Hoplon are unable to resolve a Dispute through informal negotiations, either you or Hoplon may elect to have the Dispute (except those Disputes expressly excluded below) finally and exclusively resolved by binding arbitration. Any election to arbitrate by one party shall be final and binding on the other. YOU UNDERSTAND THAT ABSENT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.
c. You and Hoplon agree that any arbitration shall be limited to the Dispute between Hoplon and you individually. To the fullest extent permitted by law, (i) no arbitration shall be joined with any other; (ii) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (iii) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
d. You and Hoplon agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (i) any Disputes seeking to enforce or protect, or concerning the validity of, any of your or Hoplon’s intellectual property rights; (ii) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (iii) any claim for injunctive relief.
e. Any arbitration shall be initiated in the Arbitration Court of London according to the laws of LCIA Rules, which rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be three. The language to be used in the arbitral proceedings shall be English. The place of Arbitration shall be London, United Kingdom. Any Dispute not subject to arbitration (other than claims proceeding in any small claims court), or where no election to arbitrate has been made, shall be subject to the exclusive jurisdiction of the courts of England and Wales, and you and Hoplon agree to submit to the personal jurisdiction of that court.
f. Except as otherwise set forth herein, this Agreement shall be governed by, and will be construed under, the Laws of England and Wales without regards to its conflict of laws principles.
g. You and Hoplon agree that if any portion of this Section 13 is found illegal or unenforceable (except any portion of Section 13(d)) that portion shall be severed and the remainder of the applicable section(s) shall be given full force and effect. If Section 13(d) is found to be illegal or unenforceable then neither you nor Hoplon will elect to arbitrate any Dispute falling within that portion of Section 13(d) found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within England and Wales, and you and Hoplon agree to submit to the personal jurisdiction of that court.
The original of this Agreement is in English; any translations are provided for reference purposes only. It is the express wish of the parties that these Terms and all related documents have been drawn up in English. You waive any right you may have under the law of your country to have this Agreement written or foregoing construed in the language of any other country.
This Agreement describes certain legal rights. You may have other rights under the laws of your jurisdiction. This Agreement does not change your rights under the laws of your jurisdiction if the laws of your jurisdiction do not permit it to do so. Limitations and exclusions of warranties and remedies in this Agreement may not apply to you because your jurisdiction may not allow them in your particular circumstance. In the event that certain provisions of this Agreement are held by a court or tribunal of competent jurisdiction to be unenforceable, those provisions shall be enforced only to the furthest extent possible under applicable law and the remaining terms of this Agreement will remain in full force and effect.
Any act by Hoplon to exercise, or failure or delay in exercise of, any of its rights under this Agreement, at law or in equity will not be deemed a waiver of those or any other rights or remedies available in contract, at law or in equity.
I hereby acknowledge that I have read and understand the End User License Agreement and agree that by proceeding past this screen, or installing the Software Product, I am acknowledging my agreement to be bound by the terms and conditions of this Agreement.